Frequently Asked Questions
Everything you need to know about shopping with Andiata.
What is the shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days within the EU, while international shipping may take 7-10 business days depending on the destination.
How can I return an item?
We offer a 14-day return policy. Items must be in their original condition with all tags attached. You can initiate a return through our online portal to receive a pre-paid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for advice.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible invoicing.
Where are Andiata garments produced?
Andiata is committed to ethical manufacturing. Our collections are designed in Helsinki and produced primarily in Europe by long-term partners who adhere to high standards of sustainability and fair labor.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact our customer service team within 30 minutes of placing your order.